E6S-065RB (Rebroadcast) In the eye of the Cash-holder Part 1B - Stable & Capable

September 19, 2017 by Aaron Spearin in lean six sigma, quality, engineering

In this episode number 65, “In the Eye of the Cash-holder” Part 1B, we continue our discussion of “stable & capable” processes with reference to customer or client expectations.

E6S-064RB - (Rebroadcast) In the eye of the Cash-holder Part 1A- Stable & Capable

September 12, 2017 by Aaron Spearin in quality, customer, lean six sigma

In this episode number 64, we introduce the concepts of stable and capable processes, and what they mean “In the Eye of the Cash-holder.” (That’s your customer.)

E6S-064 - In the eye of the Cash-holder Part 1A- Stable & Capable

March 08, 2015 by Aaron Spearin

In this episode number 64, we introduce the concepts of stable and capable processes, and what they mean “In the Eye of the Cash-holder.” (That’s your customer.)