E6S-197 TALE(n)O Part 3 - Rejected! CX for the Job Seeker
In this episode number 197, "CX for Job Seekers - Part 3" we say "TALE(n)O!" to the canned rejection letter, and yes to the more personal touch.
Read MoreE6S-065RB (Rebroadcast) In the eye of the Cash-holder Part 1B - Stable & Capable
In this episode number 65, “In the Eye of the Cash-holder” Part 1B, we continue our discussion of “stable & capable” processes with reference to customer or client expectations.
Read MoreE6S-181 Careers in Reliability - Fred Schenkelberg
In this episode number 181, we speak with reliability expert, Fred Schenkelberg, and get his take on the day in the life of a reliability engineer.
Read MoreE6S-180 Circuit City Parable of Our Times
In this episode number 180, we blast to the past for a "Parable of our Times," in a retrospective on Circuit City.
Read MoreE6S-174 TALE(n)O - CX for the Job Seeker - Part 2
In this episode number 174, "CX for Job Seekers - Part 2" we say again, "TALE(n)O!" to promote a good customer experience for job seekers to land the best candidates.
Read MoreE6S-173 TALE(n)O - CX for the Job Seeker - Part 1
In this episode number 173, "CX for Job Seekers - Part 1" we say "TALE(n)O!" as we outline the typical customer journeys for job seekers, and how they are neither good for the candidate nor for the hiring manager.
Read MoreE6S-155 Ctrl+Shift+Esc - Down with the Dogma!
In this episode number 155, we just ask "Ctrl+Shift+Esc" to break us out of here. "Down with the Dogma!" Jacob and I discuss where and when we think certain rules just shouldn't apply, or no longer make sense and may actually do more harm.
Read MoreE6S-149 DFCX- Design for Customer Experience - NEQC 61st annual conference
In this episode number 149 you'll hear a live recording from the Northeast Quality Council 61st annual conference on the topic of "Design for Customer Experience."
Read MoreE6S-127 Avatars Anonymous & Personas Unknown-us - Part 2
In this episode number 127, Jacob and I continue our discussion over the human side of design in part 2 of "Avatars Anonymous & Personas Unknown-us."
Read MoreE6S-126 Avatars Anonymous & Personas Unknown-us - Part 1
In this episode number 126, Jacob and I discuss the human side of design in part 1 of "Avatars Anonymous & Personas Unknown-us."
Read MoreE6S-076RB (Rebroadcast) Interview with Doug Sandler- Nice Guys Finish First
Please enjoy this rebroadcast of episode 76 with Doug Sandler, best selling author of "Nice Guys Finish First."
Read MoreE6S-125 Back Stricken and Stricken Back to Record for the Record
In this episode number 125.... I'm baack! Yup! I'm Back! (This is Aaron). Perhaps you didn't know I was gone, but I was, for a long time, performing substitute work during a strike.
Read MoreE6S-113 Customer Journey and Experience Part 2- De-United, but Maybe There's Hope
In this episode number 113, Aaron continues to cry about his United experience, and as usual, Jacob paints the more optimistic picture.
Read MoreE6S-112 Customer Journey and Experience Part 1 - De-United, and It Feels So Good
In this episode number 112 we introduce the concept of customer experience and the customer journey map, and how this can tie to your Lean Six Sigma initiatives, although the journey goes well beyond the value stream.
Read MoreE6S-076 Nice Guys Finish First - Interview with author Doug Sandler; Take the challenge #niceguysfinishfirst @djdoug @e6sindustries
In this episode number 76 we have a very special interview with Doug Sandler, best selling author of the book, Nice Guys Finish First. Take the challenge #niceguysfinishfirst @djdoug @e6sindustries Here we go. http://bit.ly/E6S-076; http://bit.ly/E6S-iTunes
Read MoreE6S-071 What to Expect When You're Not Spec-ing - Spec or Spirit Part 1B
In this episode number 71, “Spec or Spirit Part 1B -What to expect when you're not spec-ing,” we continue our discussions over some scenarios where specs and expectations don’t match... Helpful tip: The customer is always right, except for when they are wrong, and you’re willing to lose them.
Read MoreE6S-070 What to Expect When You're Not Spec-ing - Spec or Spirit Part 1A
In this episode number 70, “Spec or Spirit -What to expect when you're not spec-ing,” we review some scenarios where specs and expectations don’t always match... So what do you do? What do you do? Here we go.
Read MoreE6S-052 E6S-Methods Podcast First Anniversary
In this episode number 52 we celebrate our 1-year anniversary. We reflect on the last year of episodes and look forward to a new year. Thanks for joining us on our journey.
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