E6S-197 TALE(n)O Part 3 - Rejected! CX for the Job Seeker
In this episode number 197, "CX for Job Seekers - Part 3" we say "TALE(n)O!" to the canned rejection letter, and yes to the more personal touch.
Read MoreE6S-180 Circuit City Parable of Our Times
In this episode number 180, we blast to the past for a "Parable of our Times," in a retrospective on Circuit City.
Read MoreE6S-162 Project Schedule Planning Part 3 - The Agile (err SCRUM) Way
In this episode number 162, part 3 of our "Project Schedule Planning" series, continuing again with the Agile,.. err SCRUM way.
Read MoreE6S-157 Simple Measures of Lean Six Sigma Maturity - NEQC 2016
In this episode number 157, we present the Lean Six Sigma Employee Engagement Survey and demonstrate how to measure program maturity.
Read MoreE6S-149 DFCX- Design for Customer Experience - NEQC 61st annual conference
In this episode number 149 you'll hear a live recording from the Northeast Quality Council 61st annual conference on the topic of "Design for Customer Experience."
Read MoreE6S-139 Hands-on Training in a Hands-off Service Industry - Part 2
In this episode number 139, part 2 of a presentation: "Hands on Training in a Hands-off Service Industry."
Read MoreE6S-129 It's Not Easy Being Green in 5S - 10 Tips How With Brion Hurley
In this episode number 129, we welcome back Brion Hurley to speak about how he sees a 5S event from the environmental side. It's not easy being green.
Read MoreE6S-022 (Rebroadcast) It Takes a Village Part 2- Champion and LSS Community
In this rebroadcast of episode number 22, part 2 of “It Takes A Village,” we continue our discussion of the Lean Six Sigma village with advice on closing out any gaps in your programs.
Read MoreE6S-021 (Rebroadcast) It Takes a Village Part 1- Champion and LSS Community:
In this rebroadcast of episode number 21 “It Takes A Village,” we introduce the integral community comprising a Lean Six Sigma program, and give advice for what you can do if a role is not being fulfilled.
Read MoreE6S-074 The 8 Wastes: Go the extra MILE MR TOYOTA- Part 3 - Waiting and Skills
In this episode number 74 we continue our "8 wastes" discussion with an in-depth look at Waiting and Skills. "Go the Extra MILE MR TOYOTA - Part 3.
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