E6S-174 TALE(n)O - CX for the Job Seeker - Part 2

June 11, 2017 by Aaron Spearin in business, culture, lean six sigma

In this episode number 174, "CX for Job Seekers - Part 2" we say again, "TALE(n)O!" to promote a good customer experience for job seekers to land the best candidates.

E6S-113 Customer Journey and Experience Part 2- De-United, but Maybe There's Hope

February 14, 2016 by Aaron Spearin in airline, corporate responsibility, customer, culture

In this episode number 113, Aaron continues to cry about his United experience, and as usual, Jacob paints the more optimistic picture.