In this episode number 102, we interview Johanna Ficatier, Master's Student and Lean Six Sigma Green Belt from UNC, Charlotte, on her research in applying Lean Six Sigma tools to aid US V.A. doctors to improve the treatment of glaucoma to veterans of the United States' armed forces.  Here we go. http://bit.ly/E6S-102; http://bit.ly/E6S-iTunes