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Intro: Welcome to the E6S-Methods Lean Six Sigma Performance podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 65, “In the Eye of the Cash-holder” Part 1B, we continue our discussion of “stable & capable” processes with reference to customer or client expectations. If you're just tuning in for the first time, find all our back episodes on our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-065RB Leave a Review! http://bit.ly/E6S-iTunes

I Capable –

a. 99.7% of process output falls within customer specifications, based on the normal curve.

i. Equivalent to Cpk=1; caveat: rules of thumb often updated to 1.33 min acceptable Cpk.

ii. Cpk =2 is equivalent to a 6 Sigma process, or 3.4 Defects Per Million Produced

b. Visualized using a histogram and “goal posts,” for customer specifications.

II Stable & Capable – There are 4 combinations of stable/capable

a. Not stable, not capable

i. Special cause variation, and significant OOS (out-of-spec) condition

b. Not stable, but capable

i. Special cause variation, but process variation is statistically within specifications

c. Stable, but not capable

i. Common cause variation, but significant OOS condition

d. Stable and capable

i. Common cause variation, and process variation is statistically within specifications

c. Stable, but not capable

i. Common cause variation, but significant OOS condition

d. Stable and capable

i. Common cause variation, and process variation is statistically within specifications

Outro: Thanks for listening to episode 64 of the E6S-Methods Podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com, or on our website, we reply to all messages. If you heard something you like, then share us with a friend or leave a review. Didn't like what you heard? Join our LinkedIn Group, and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com. "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes

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