E6S-118 Ishikawa- Fishing for the Truth - Part 2

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Intro:  Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career.  Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking.  In this episode number 118, Jacob and I both review some real "fishy" applications with part 2 of "Fishing for the truth" closing out our series on the fishbone or cause & effects diagram.  Here we go. http://bit.ly/E6S-118  Leave a Review! http://bit.ly/E6S-iTunes

I            Typical categories (bones)

a.       6Ms, (originally 5), typically used for manufacturing

i.      Man,  Machine, Method, Materials, Measurement, Mother Nature

ii.      Potential up to 8Ms? (not typical), Management/Money Power, Maintenance

b.      For service

i.      4Ps – Policies, Procedures, People and Plant

ii.      4Ss - Surroundings, Suppliers, Systems, Skills

c.       The 8 P's (used in marketing)

i.      Product/Service, Price, Place, Promotion, People, Process, Physical Evidence, Publicity

d.      Customized "backward" approach (of benefit when many biases exist)

i.      Brainstorm potential causes

ii.      Categorize/Affinitize potential causes

iii.      Use affinity as customer categories (bones) further brainstorm within the bones                                         

II         DMAIC Project Examples:

a.       Industries ofthe Blind parachute bag production (see episode 108) http://bit.ly/E6S-108

b.      Long recruiting process

c.       "Why does it take long for us to respond to client issues".

i.      Original question broken down into 4 bones Routing, Content, Ownership & Accountability, Technology

1.      Each category kicked off a new fishbone (Routing shown below).

III      8D/Root Cause Analysis Example (smaller scope, single incident)


IV      Relationship with 5Why's

a.       Some approaches (1st why is the problem, 2nd Why is the category, keep asking why)

b.      -OR- Reduce down to likely route causes within the category, then apply 5 why's

V         Risks/pitfalls

a.       Rabbit holes.  Too much info

b.      Energy & team dynamics

c.       Over reliance?

VI      Other formats, same value

a.       Outlines, WBS, mind maps   


Outro: Thanks for listening to episode 118 of the E6S-Methods podcast.  Stay tuned for episode number 119, "Netted Fishikawa." Jacob and I review a common next step used to prioritize the potential root causes that were identified in the fishbone diagram using the Cause & Effects matrix.  If you subscribe to this program we'd like to know who you are.  Drop us a note on twitter @e6sindustries, email Aaron at aaron@e6s-methods.com, or contact us through our website.  As always, reviews on iTunes are much appreciated.  If you are one of the most awesome people who leave a review, be sure to let us know. Don't forget to you can find notes and graphics for all shows and more at www.E6S-Methods.com. "Journey Through Success. If you're not climbing up, you're falling down?    Leave a Review! http://bit.ly/E6S-iTunes


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