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Intro: Welcome to the E6S-Methods podcast with Jacob and Aaron, your weekly dose of tips and tricks to achieve excellent performance in your business and career. Join us as we explore deeper into the practical worlds of Lean, Six Sigma, Project Management and Design Thinking. In this episode number 172, "DiSC over DMAIC" Part 2, we continue our discussion on the DiSC personality types, and when to leverage the strengths of each dimension throughout the DMAIC phases of a project. If you're just tuning in for the first time, find all our back episodes on our podcast table of contents at e6s-methods.com. If you like this episode, be sure to click the "like" link in the show notes. It's easy. Just tap our logo, click and you're done. Tap-click-done! Here we go. http://bit.ly/E6S-172 Leave a Review! http://bit.ly/E6S-iTunes

II More in Depth Explanation of DiSC

a. D - Dominance; i - Influence; S - Steadiness; C - Conscientiousness

c. The typical behaviors are outlined below:

i. Dominance “D”

1. Sees the big picture

2. Direct or Blunt

3. Accepts challenges. Risk taker

4. Impatient

5. Wants to be known for his/her authority

ii. Influence “I”

1. Enthusiastic

2. Optimistic

3. Likes to collaborate. Social

4. Dislikes being ignored.

5. Wants to be known for their status

iii. Steadiness “S”

1. Doesn't like to be rushed

2. Calm manner

3. Team consensus oriented

4. Humility

5. Driven to maintain order

6. Wants to be known for their agreeableness, easy to get along with

iv. Conscientious “C”

1. Detailed oriented

2. Fears being wrong (or being exposed as wrong)

3. Objective reasoning

4. Slow to get to the point

5. Wants to be known for their expertise

d. These dimensions are expressed in classical patterns that correlate with typical tendencies.

i. High “D” High “I” combination exhibits tendencies toward likability and pushiness, classic salesperson traits.

ii. High “C,” High “Ds” gravitate toward change-agent roles. They see the world unfavorably, and believe they have the power to change it.

iii. High “C” High “S” are the classic “perfectionists,” and tend to gravitate to mid-level analytical roles. They master the status quo and do their best to optimize and maintain it.

iv. High “I” High “S” are masters at going with the flow. No one quite understands what they do for the company, but they tend to be extremely popular, read politics well, and support the “winning” team.

v. NOTE: these are only tendencies, which should not be confused with competencies.

1. assuming a High “D” is no good with data this would be false. They could be completely competent with deep data analytics, but their preference would be to stay high level.

2. a High “C” can be the life of the party, can stand before a room and “perform,” in a manner that comes naturally to a High “I,”

III When to invoke which "Spirit" animal with DMAIC (D-Lion; i-Peacock; S-Golden Retriever, C-Owl)

a. Define Phase -

i. Charter

1. Project Definition (C-Owl; D-Lion)

2. Project Scoping (C-Owl; D-Lion)

3. Business Case (C-Owl; D-Lion)

ii. Stakeholder Analysis (S-Golden Retriever, C-Owl)

iii. Voice of Customer (i-Peacock, S-Golden Retriever, C-Owl)

iv. Execution Discipline - (D-Lion)

b. Measure Phase

i. Baseline Measurement

1. Stability & Capability Studies (S-Golden Retriever, C-Owl)

2. Measurement System Analysis (S-Golden Retriever, C-Owl)

3. Graphical Analysis (S-Golden Retriever, C-Owl)

ii. Process Mapping (S-Golden Retriever, C-Owl)

iii. Cause & Effect Brainstorming

1. Fishbone (S-Golden Retriever, C-Owl)

2. C&E Matrix (S-Golden Retriever, C-Owl)

3. FMEA (S-Golden Retriever, C-Owl, D-Lion -to stop-)

iv. Team Management

1. Task & Resource Management (C-Owl; D-Lion)

2. Stakeholder Management (S-Golden Retriever, i-Peacock, D-Lion)

3. Meeting Management (C-Owl; D-Lion)

c. Analyze Phase

i. Y=F(X) Root Cause Analysis

1. Hypothesis Testing (S-Golden Retriever, C-Owl)

2. Modelling (S-Golden Retriever, C-Owl)

3. Regression (S-Golden Retriever, C-Owl)

4. Design of Experiments (S-Golden Retriever, C-Owl)

ii. Execution Discipline - (D-Lion)

d. Improve Phase

i. Brainstorming Facilitation (i-Peacock, S-Golden Retriever, D-Lion -to stop-)

ii. Solution prioritization (D-Lion -for speed-, S-Golden Retriever -for patience & consensus-, C-Owl -to elicit details)

iii. Pilot Testing (C-Owl; D-Lion)

iv. Mistake Proofing (S-Golden Retriever; D-Lion; i-Peacock)

v. Team Management

1. Task & Resource Management (C-Owl; D-Lion)

2. Stakeholder Management (S-Golden Retriever, i-Peacock, D-Lion)

3. Meeting Management (C-Owl; D-Lion)

e. Control Phase

i. Standard Work

1. Procedures (i-Peacock -for simplicity-, S-Golden Retriever -for validity-, C-Owl -for accuracy-, D-Lion -brevity-)

2. Metric Dashboards (i-Peacock -for simplicity-, S-Golden Retriever -for validity-, C-Owl -for accuracy-, D-Lion -brevity-)

3. Visual Controls (S-Golden Retriever, i-Peacock)

ii. Control Plan (C-Owl; D-Lion)

iii. Project Transition Planning (S-Golden Retriever - for patience-, C-Owl -for detailed knowledge-, i-Peacock & D-Lion - to keep pushing-)

Outro: Thanks for listening to episode 172 of the E6S-Methods podcast. Don't forget to click "like" or "dislike" for this episode in the show notes. Tap-click-done! If you have a question, comment or advice, leave a note in the comments section or contact us directly. Feel free to email me "Aaron," aaron@e6s-methods.com, or on our website, we reply to all messages. If you heard something you like, then Clammr, and share it. Didn't like what you heard? Join our LinkedIn Group, and tell us why. Don't forget you can find notes and graphics for all shows and more at www.E6S-Methods.com. "Journey Through Success. If you're not climbing up, you're falling down." Leave a Review! http://bit.ly/E6S-iTunes

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