E6S-113 Customer Journey and Experience Part 2- De-United, but Maybe There's Hope
In this episode number 113, Aaron continues to cry about his United experience, and as usual, Jacob paints the more optimistic picture.
Read MoreIn this episode number 113, Aaron continues to cry about his United experience, and as usual, Jacob paints the more optimistic picture.
Read MoreIn this episode number 112 we introduce the concept of customer experience and the customer journey map, and how this can tie to your Lean Six Sigma initiatives, although the journey goes well beyond the value stream.
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